Terms of Use

Effective Date: October 22, 2026

INTRODUCTION These Terms of Use (the “Terms”) govern your access to and use of our mobile application “LunaDogAI” (the “App”), our websites (including but not limited to https://www.lunadogai.com/, our blog, and all related services, features, materials, and Content (as defined below) available for your use (collectively, the “Service”) provided by LunaDogAI LLC, a company incorporated in the state of Delaware, having its registered office at 455 Market St Ste 1940, PMB 999798, San Francisco, California 94105-2448 (“we”, “us”, “our” or the “Company”).

If you have any questions about these Terms or our Service, please contact us at woof@lunadogai.com.

Depending on your location, payment method, or other relevant factors, your access to the Service, including through sales or payment processing, may be facilitated by LunaDogAI LLC or its authorized partner. This partner does not provide the Service, manage subscriptions, or assume any obligations related to the operation, support, or performance of the Service. Your contractual relationship is solely with LunaDogAI LLC.

Your rights and obligations under these Terms remain the same, regardless of the designated partner, and neither LunaDogAI LLC nor its partners shall be jointly liable for each other’s obligations unless expressly stated in these Terms.

2. BINDING ARBITRATION AND DISPUTE RESOLUTION NOTICE THESE TERMS INCLUDE A BINDING ARBITRATION PROVISION IN SECTION 18 THAT SIGNIFICANTLY IMPACTS YOUR LEGAL RIGHTS. THE ARBITRATION PROVISION MANDATES THAT ANY DISPUTES OR CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICE WILL BE RESOLVED EXCLUSIVELY THROUGH ARBITRATION ON AN INDIVIDUAL BASIS.

ADDITIONAL KEY PROVISIONS:

CLASS ACTION WAIVER: Section 18 includes a waiver of your right to participate in class actions or other collective proceedings.
WARRANTY DISCLAIMER: Section 13 contains disclaimers regarding warranties related to our Service.
LIMITATION OF LIABILITY: Section 14 outlines the limitations on our liability for damages or losses.

IT IS ESSENTIAL THAT YOU CAREFULLY REVIEW ALL SECTIONS OF THESE TERMS TO FULLY UNDERSTAND YOUR RIGHTS AND OBLIGATIONS. BY ACCESSING, DOWNLOADING, INSTALLING, OR USING ANY PART OF OUR SERVICE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS.

IF YOU DO NOT AGREE TO THESE TERMS (INCLUDING BUT NOT LIMITED TO BINDING ARBITRATION PROVISION), YOU MUST NOT ACCESS OR USE OUR SERVICE. CONTINUED USE OF THE SERVICE CONSTITUTES YOUR ONGOING AGREEMENT TO THESE TERMS.

3. CHANGES TO THESE TERMS We may change, modify, or remove portions of these Terms at our sole discretion. If we make changes to these Terms, we will post the updated version within our Service and revise the “Effective Date” accordingly. At our discretion, we may also notify you of significant changes.

If you do not agree with any updated Terms, you must stop using the Service, delete your account, or cancel your subscription before the Effective Date. Your continued use after changes are implemented constitutes your acceptance of the updated Terms. We encourage you to regularly review these Terms for updates.

4. IMPORTANT GENERAL DISCLAIMERS Our platform provides tools and resources to support your overall pet-training journey. By using our Service, you acknowledge and agree to the following disclaimers:

FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. Our Service provides access to guidance on pet training, behavior, socialization, and general wellness from experienced dog handlers. However, the information and consultations offered through the Service are intended for educational and informational purposes only and should not be considered a substitute for professional veterinary, nutritional, or medical advice.

Dog handlers do not diagnose, prescribe, or treat health conditions, and we make no guarantees regarding the effectiveness or outcomes of any training program.

NO GUARANTEED RESULTS. Every pet is unique, and training outcomes vary based on individual temperament, past experiences, and owner commitment. While our dog handlers provide guidance on a lesson-by-lesson basis with the goal of teaching you how to train and work with your pet, neither we nor our handlers guarantee specific results.

The success of any training or behavior modification program depends on numerous factors beyond our control, and we are not responsible for your pet’s behavior during or after training.

NO VETERINARY OR MEDICAL ADVICE. All information provided through our Service is for general guidance only and should not be relied upon as veterinary or medical advice. Our Service does not replace an in-person evaluation by a qualified veterinarian who has examined your pet or possesses firsthand knowledge of its condition. If you have any concerns regarding your pet’s health, anxiety, or well-being, always consult a licensed veterinarian or animal health professional.

NEVER DISREGARD PROFESSIONAL VETERINARY ADVICE OR DELAY SEEKING IT DUE TO INFORMATION OBTAINED THROUGH OUR SERVICE.

5. REGISTRATION AND ELIGIBILITY 5.1. Age Restrictions. Our Service is intended for individuals aged 18 or older, or the minimum age required by applicable law. We do not knowingly allow children to register for or use our Service. If you become aware that a child is using our Service, please contact us at woof@lunadogai.com, and we will take necessary actions to address the issue.

5.2. Account Access and Responsibility. To use and fully access our Service, you may be required to create an account (“Account”). By doing so, you agree to provide accurate, current, and complete information and to promptly update any changes to your information. You are responsible for ensuring that all activities performed through your Account represent your own authentic use of the Service.

You accept full responsibility for any actions or activities conducted under your Account, whether through your computer, mobile device, or other means. Your login credentials, including your username and password, are strictly for personal use and must be kept secure and confidential. Sharing your login credentials with others is expressly prohibited, and any breach of this obligation may result in suspension or termination of your Account.

If you suspect unauthorized access to your Account or any security breach, you must notify us immediately at woof@lunadogai.com.

If you create an Account or use our Service on behalf of another person or entity, you confirm that you have the authority to accept these Terms on their behalf.

6. SUBSCRIPTIONS 6.1. General Information. Certain features of the App are accessible exclusively through a subscription. We offer various subscription options that may include but are not limited to weekly, monthly, and annual subscription options. Subscriptions can be purchased directly from our website using a credit/debit card. We may also provide different offers and challenges at a discounted rate.

6.2. Trial Subscriptions. We may provide trial subscriptions, which can be either free or paid, allowing temporary access to our platform. If a trial is available, this will be explicitly stated during the checkout process. If no such notice is provided, your subscription purchase will proceed without any trial period. We reserve the right to restrict your ability to participate in multiple trial offers.

AUTOMATIC CONVERSION TO PAID SUBSCRIPTION: Unless you cancel at least 24 hours before the trial ends, your payment method will be charged the subscription fee displayed during purchase for the selected subscription plan.

6.3. Subscription Terms and Renewals. When you subscribe, your plan will renew automatically at the end of each billing cycle (weekly, monthly, annually, or as selected).

RENEWAL CHARGES. Charges for renewal will be processed within 24 hours before the subscription term ends. Cancellations made less than 24 hours before renewal will take effect only after the subsequent term.

PRICING CHANGES. We reserve the right to modify subscription fees at any time, to the fullest extent allowed by applicable laws. Advance notice of subscription fees changes may be sent to you, and the updated subscription fees will apply to the next billing cycle. Updated subscription fees will take effect at the start of the next subscription term after the change is implemented. By continuing to use the subscription after the updated pricing takes effect, you agree to the new subscription fees.

If you do not accept the subscription fees change, you can cancel your subscription at least 24 hours before the end of the current subscription term to avoid further charges.

PROMOTIONS. We may offer promotional discounts. These discounts apply only to the initial payment and do not affect future renewal fees.

NO FUTURE COMMITMENTS. By subscribing, you agree that your purchase is not contingent on any future features, updates, or functionality, nor on any representations made by us.

6.4. Billing.

PAYMENT AUTHORIZATION. You authorize us to charge the payment method provided at checkout or at the end of any trial period. Payment options include credit/debit cards. If you subscribe through our websites, the payment will be processed using your credit/debit card or PayPal account once you select a subscription and confirm your purchase.

NON-REFUNDABLE TRANSACTIONS. Except where applicable law provides otherwise or as outlined in these Terms, ALL PAYMENTS ARE FINAL, NON-REFUNDABLE, AND NON-TRANSFERABLE.

VALIDATION FEE. A small temporary validation charge may be applied to verify the validity of your payment method. This charge will be refunded immediately.

6.5. Refund Eligibility. Refund eligibility depends on the platform used for the purchase:

WEBSITE PURCHASES: Refunds for subscriptions purchased on our website, including but not limited to Bundles are limited and may be provided in specific cases, such as when required by law (e.g., cooling-off periods) or specified in these Terms.

U.S. PURCHASES: Residents of California or Connecticut may cancel a subscription purchase up until midnight of the third business day following the date of purchase and receive a full refund, provided there is no breach of these Terms.

6.6. Cancellation Policy. To prevent auto-renewal and avoid the billing of the subscription fees for the next subscription term, you must cancel your subscription before the current subscription term ends. Important Note: Uninstalling the App does not automatically cancel your subscription. To stop recurring charges, you must actively cancel the auto-renewal through your account settings.

FOR WEBSITE PURCHASES:

Cancel your subscription purchased on our website in your account:
Open the “Web Profile”;
Log into your Account;
Navigate to the Subscriptions tab;
Tap “Turn off auto-renewal”.
Cancel your subscription purchased on our website via sending a cancellation request via woof@lunadogai.com.

6.7. Challenges (Promotional Refund Offers). From time to time, we may offer various challenges. If you purchased a subscription on the Site, in conjunction with a promotional offer such as “Complete a 30-day dog training plan and receive a full refund”) (hereinafter referred to as the “Promotional Offer”) you may qualify for a refund by fulfilling all the conditions described below.

For the purposes of these Terms, the term “Challenge” refers to the specific set of daily goals defined within the applicable Promotional Offer.

6.7.1. Eligibility and Completion Requirements. You must complete your Challenge within sixty (60) calendar days from the date of subscription purchase. Once you start the Challenge, you must complete 30 daily goals included in the Challenge consecutively within a 30-day period.

Here are a few illustrative cases:

Eligible: Subscription purchased on December 15; Challenge started December 26; completed for 30 consecutive days. Refund applicable.
Ineligible: Subscription purchased December 15; Challenge started December 26; completed 15 days consecutively, missed one day, then completed 15 more days. Refund not applicable due to non-continuous completion.
Ineligible: Subscription purchased December 15; Challenge started February 20; completed for 30 consecutive days. Refund not applicable due to exceeding the 60-day period from purchase.
Ineligible: Subscription purchased without a Promotional Offer. Refund not applicable as no Promotional Offer was provided.

6.7.2. Submission of Refund Request. After completing the Challenge, you must:

Contact us within thirty (30) calendar days of Challenge completion through the designated form at woof@lunadogai.com.
Provide the email used for subscription purchase.
Describe briefly the reason for the refund request.
Attach two screenshots from the App, showing daily goal progress using the following way:
Open the “My plan” tab;
Tap on the target icon in the bottom left corner of the screen;
Take 2 screenshots with the daily goal progress visible on the screen: one showing “Today’s goal” progress on Day 1 and the other on Day 30.

Here are a few illustrative cases:

Eligible: Subscription purchased on Dec 15; Challenge started on Dec 25; completed for 30 consecutive days. Contacted us via woof@lunadogai.com provided the email used during subscription purchase, described the refund reason, and attached screenshots showing daily progress on Day 1 and Day 30. Refund applicable.
Ineligible: Subscription purchased on Dec 15; Challenge started on Dec 25; completed for 30 consecutive days. Contacted us via woof@lunadogai.com but failed to attach required screenshots or submitted incorrect screenshots. Refund not applicable as the required visual proof of Challenge completion was not submitted correctly.
Ineligible: Subscription purchased on Dec 15; Challenge started on Dec 25; completed for 30 consecutive days. Used a method other than woof@lunadogai.com to contact us, though provided email address, refund description, and screenshots. Refund not applicable due to use of an incorrect communication method.
Ineligible: Subscription purchased on Dec 15; Challenge started on Dec 25; completed for 30 consecutive days. Contacted us via woof@lunadogai.com, but did not provide the email address used for subscription purchase and/or failed to describe the refund reason. Attached screenshots correctly. Refund not applicable due to incomplete refund request details.

6.7.3. Additional Provisions:

REFUND LIMIT: Refund amount is capped at USD $35.00.
REFUND METHOD: Refunds are processed to the original payment method.
REFUND SCOPE: REFUND APPLIES ONLY TO THE FIRST SUBSCRIPTION PAYMENT. SUBSEQUENT PAYMENTS, INCLUDING RENEWALS OR ADDITIONAL OFFERS, ARE NON-REFUNDABLE.
YOU ARE ELIGIBLE FOR THE CHALLENGE ONLY ONCE. RE-PURCHASING A SUBSCRIPTION AFTER RECEIVING A REFUND DISQUALIFIES YOU FROM FURTHER PARTICIPATION.
VIOLATION OF ANY TERMS OR RULES ASSOCIATED WITH THE PROMOTIONAL OFFER OR THESE TERMS MAY RESULT IN DISQUALIFICATION FROM A REFUND.
AUTO-RENEWAL REMAINS IN EFFECT UNLESS EXPLICITLY CANCELED.

7. YOUR USE OF THE SERVICE 7.1. Your Representations and Warranties. By accessing or using the Service, you represent, warrant and agree that:

You have the legal capacity to enter into these Terms and agree to comply with them fully.
You are at least 18 years of age or the age of majority in your jurisdiction, if higher.
All information you provide to us in connection with your use of the Service is true, accurate, and complete.
You will not use the Service for any illegal or unauthorized purposes and will ensure your use complies with all applicable laws and regulations, including those of your jurisdiction.
You will not misuse the Service or any Content published by us or third parties.
You are not listed on any U.S. Government list of prohibited or restricted parties, including but not limited to the U.S. Department of the Treasury’s Specially Designated Nationals and Blocked Persons List or the U.S. Department of Commerce Denied Persons List or Entity List.
You are not an individual or associated with any entity designated under the UK’s Terrorist Asset-Freezing etc. Act 2010 (TAFA 2010) or any equivalent legislation.
You agree to comply with all applicable export and re-export control laws and regulations, including those of the United States, the United Kingdom, and any other relevant jurisdictions. This includes restrictions on the transfer of goods, software (including the Service), technology, and services.
The availability and functionality of the App depend on the third-party platform from which you downloaded it (e.g., the Apple App Store or Google Play Store, collectively, “App Stores”). You agree to pay any applicable fees required by the App Store and to comply with its terms, conditions, and policies. The App Stores and their subsidiaries are third-party beneficiaries of these Terms and may enforce them to the extent necessary to protect their rights.

7.2. Your Permitted Use of the Service. We allow you to use the Service exclusively for your personal, non-commercial purposes, as intended and defined by us. Any use of the Service for commercial activities, or any purpose not expressly authorized or approved by us, is strictly prohibited.

7.3. Your Prohibited Use of Service. You agree not to use the Service, directly or indirectly, for any unlawful or unauthorized purposes, or in a manner that violates these Terms, including but not limited to:

developing, operating, or assisting in the development or operation of a product, service, or software that competes with or serves as a substitute for the Service;
engaging in activities that could damage, disable, overburden, or impair the functionality of the Service or its underlying systems, or interfere with another user’s access to or enjoyment of the Service;
conducting any fraudulent, deceptive, or harmful activities, including uploading or distributing viruses, worms, trojan horses, or other malicious code designed to disrupt or harm the Service, users, or third parties;
copying, adapting, altering, modifying, translating, or creating derivative works based on the Service or any part thereof, without prior written permission from us;
engaging in unauthorized framing of or linking to the Service, or embedding it within another service without our permission;
reverse engineering, decompiling, disassembling, or otherwise attempting to extract source code or underlying ideas from the Service, except as explicitly permitted by applicable law;
attempting to bypass, disable, or interfere with security features or technological protections of the Service;
removing, obscuring, or altering any copyright, trademark, or other proprietary notices contained within the Service;
using the Service for any revenue-generating, commercial, or promotional purpose without our express written approval;
sharing, sublicensing, assigning, selling, renting, leasing, or otherwise transferring your access to the Service or its Content or User-Generated Content to others without authorization;
publishing, uploading, or distributing User-Generated Content that is unlawful, harmful, defamatory, obscene, violent, hateful, harassing, or otherwise objectionable, as determined by us in our sole discretion;
uploading or transmitting User-Generated Content that infringes upon the intellectual property rights, privacy, or other rights of third parties;
uploading User-Generated Content containing malware, corrupted files, or other harmful elements that may damage or disrupt the Service or its users;
conducting, facilitating, authorizing, or permitting any text or data mining or web scraping activities in connection with our Service.

This prohibition includes, but is not limited to, the use of any automated tools, including “robots”, “bots”, “spiders”, “scrapers”, or similar programs, algorithms, or processes to: (i) access, obtain, copy, monitor, or republish any portion of the website, its content, data, or Service; or (ii) analyze text or data in digital form to derive patterns, trends, correlations, or other insights. This clause constitutes an express reservation of our rights concerning text and data mining or web scraping.

Where applicable law prevents us from restricting or excluding such activities by contract, this clause shall only apply to the extent permitted by law.

7.4. Right to Refuse or Terminate Access. If any information you provide is found to be untrue, inaccurate, not current, or incomplete, or if you violate these Terms, we reserve the right to immediately suspend or terminate your access to the Service, including any current or future subscriptions, without prior notice or liability.

8. LIMITED LICENSE TO THE SERVICE 8.1. Content. All text, images, graphics, designs, icons, marks, logos, data, software, and other information displayed on or used to operate the Service (collectively, the “Content”), excluding any User-Generated Content, are proprietary to us or third parties. All rights in and to the Service and its Content are reserved by us, except where expressly granted to you under these Terms. No additional rights, whether express or implied, are conferred.

Except as expressly permitted in these Terms, you may not copy, modify, store, distribute, reproduce, create derivative works based on, reverse engineer, decompile, attempt to discover the source code of any part of the Service or Content, or otherwise exploit the Content or any part of the Service. The provision of the Service does not transfer or assign any rights, title, or interest in the Content to you or any third party.

Any use of our software, trademarks, service marks, trade names, logos, domain names, or other proprietary brand features or Content requires our prior written consent.

8.2. License. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Service strictly for personal, non-commercial purposes. This license is granted solely to enable you to access and utilize the Service as intended and permitted by these Terms. No rights or licenses are granted to you except as expressly stated in these Terms.

9. LICENSE TO USER-GENERATED CONTENT 9.1. Ownership of User-Generated Content. You retain all rights, title, and interest in any User-Generated Content you post, share, or log through the Service. “User-Generated Content” includes, but is not limited to, text, graphics, messages, comments, suggestions, photos, videos, reviews, or other materials you upload, submit, or transmit via the Service. We are not responsible for the accuracy, quality, or legality of User-Generated Content posted by users.

Interactions between you and other users are solely your responsibility. We accept no liability for any disputes, damages, or losses arising from these interactions. We may, at our discretion, remove User-Generated Content without notice and are not obligated to retain or restore any removed User-Generated Content, nor are we liable for any loss caused by its removal.

9.2. Your Acknowledgement in relation to User-Generated Content. You acknowledge that your relationship with us is not confidential, fiduciary, or otherwise special, and submitting User-Generated Content does not create any obligations for us beyond those outlined in these Terms, Privacy Policy or your selected privacy settings.

User-Generated Content you provide is not subject to any duty of confidentiality on our part, and we are not responsible for any use or disclosure of such User-Generated Content, except as specified in our Terms, Privacy Policy or your privacy preferences.

9.3. License Grant. By providing User-Generated Content through the Service, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, copy, modify, adapt, translate, reformat, display, distribute, create derivative works from, and otherwise exploit your User-Generated Content and your name, username and likeness in connection with the operation, improvement, and promotion of the Service.

Personal data, as defined by applicable privacy laws and regulations, is explicitly excluded from the scope of the license granted by you under these Terms.

9.4. Revocation of License. If you wish to revoke the license for specific User-Generated Content, you may contact us at woof@lunadogai.com. Upon receipt of your request, we will take reasonable steps to remove and cease using the specified User-Generated Content, subject to applicable laws and technical limitations. The Company may retain copies of your User-Generated Content for purposes reasonably necessary to operate the Service, as permitted under these Terms and our Privacy Policy.

10. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) If you believe that any User-Generated Content or other material available on the Service infringes upon your copyright, please send a written notification to our Designated Copyright Agent with the following information:

A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
Identification of the copyrighted work claimed to have been infringed;
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
Your contact information, including your name, address, telephone number, and email address;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Our Designated Copyright Agent for DMCA Takedown Notices is: LunaDogAI LLC Attention: Copyright Agent Email: woof@lunadogai.com

Upon receipt of a valid DMCA notice, we will promptly remove or disable access to the infringing material and take reasonable steps to notify the user who posted the material.

11. THIRD-PARTY LINKS The Service may contain links to third-party websites or resources. We provide these links solely as a convenience and are not responsible for the content, products, or services on or available from those websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.

12. FEEDBACK AND SUGGESTIONS We welcome your feedback, comments, and suggestions for improving the Service (“Feedback”). You can submit Feedback by contacting us at woof@lunadogai.com. By submitting Feedback, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, copy, modify, create derivative works based upon, and otherwise exploit the Feedback for any purpose, without compensation or attribution to you.

All Feedback is non-confidential.

13. WARRANTY DISCLAIMER THE SERVICE, INCLUDING THE APP AND ALL RELATED CONTENT, FEATURES, AND FUNCTIONALITY, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR GUARANTEES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
WARRANTIES ARISING FROM COURSE OF PERFORMANCE, TRADE, OR USAGE; AND
WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR AVAILABILITY OF THE SERVICE. WE AND OUR DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, AND SUPPLIERS, DO NOT GUARANTEE THAT:
THE SERVICE WILL BE SECURE, UNINTERRUPTED, ERROR-FREE, OR AVAILABLE AT ANY SPECIFIC TIME OR LOCATION;
ANY DEFECTS OR ERRORS WILL BE CORRECTED;
THE SERVICE OR ITS CONTENT WILL BE FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS;
THE QUALITY, SAFETY, FUNCTIONALITY, OR PERFORMANCE OF ANY THIRD-PARTY PRODUCT OR SERVICE INCLUDED WITHIN A BUNDLE;
THE RESULTS OBTAINED FROM USING THE SERVICE WILL MEET YOUR EXPECTATIONS; OR
CONTENT OR COMMUNICATIONS PROVIDED BY THIRD PARTIES OR USERS THROUGH THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE.

YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK.

14.

LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LUNADOGAI LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, CONTRACTORS, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, THE “RELEASED PARTIES”) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF REVENUE, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF THE RELEASED PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE AMOUNT PAID BY YOU TO LUNADOGAI LLC FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF LUNADOGAI LLC SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

15. INDEMNIFICATION TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS LUNADOGAI LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, CONTRACTORS, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, THE “INDEMNIFIED PARTIES”) FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, EXPENSES, OR FEES (INCLUDING REASONABLE ATTORNEYS’ FEES AND COURT COSTS) THAT ARISE DIRECTLY OR INDIRECTLY FROM OR RELATE TO

YOUR USE OF THE SERVICE OR YOUR DOG’S BEHAVIOR WHILE USING THE SERVICE;
ANY ALLEGED OR ACTUAL INJURY OR DAMAGE CAUSED BY YOUR DOG TO YOURSELF, OTHERS, ANIMALS, OR PROPERTY;
YOUR BREACH OR ALLEGED BREACH OF THESE TERMS;
YOUR VIOLATION OF ANY LAW, REGULATION, OR THIRD-PARTY RIGHT, INCLUDING INTELLECTUAL PROPERTY OR PRIVACY RIGHTS;
ANY DISPUTE OR ISSUE BETWEEN YOU AND ANY THIRD PARTY RELATED TO YOUR USE OF THE SERVICE;
ANY USER-GENERATED CONTENT YOU PROVIDE OR ACTIONS YOU TAKE THROUGH THE SERVICE.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such a case, you agree to cooperate fully and promptly with our efforts to assert any available defenses. You must not settle any matter without our prior written consent.

Your obligations under this section will survive termination of your use of the Service and your account.

16. ACKNOWLEDGMENT OF RISK AND LIABILITY DISCLAIMER FOR DOG TRAINING BY USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT DOG TRAINING INVOLVES INHERENT RISKS, INCLUDING BUT NOT LIMITED TO THE RISK OF INJURY OR DEATH TO YOU, YOUR PET, OTHER ANIMALS, OR PEOPLE. DOGS CAN BEHAVE UNPREDICTABLY, AND BEHAVIOR OUTCOMES CAN VARY WIDELY.

YOU EXPRESSLY ASSUME ALL RESPONSIBILITY FOR ANY INJURIES, DAMAGES, LOSSES, OR HARM THAT MAY RESULT FROM YOUR USE OF THE SERVICE OR FROM FOLLOWING ANY ADVICE, GUIDANCE, OR INSTRUCTIONS PROVIDED THROUGH THE SERVICE. LUNADOGAI LLC AND THE INDEMNIFIED PARTIES ARE NOT RESPONSIBLE FOR ANY INJURY, PROPERTY DAMAGE, OR HARM RESULTING FROM THE USE OR MISUSE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO:

INJURIES CAUSED BY DOG BITES OR AGGRESSION
DAMAGE TO PERSONAL PROPERTY
INJURY TO YOURSELF, OTHERS, OR OTHER PETS
MISAPPLICATION OF TRAINING METHODS SUGGESTED THROUGH THE SERVICE

YOU UNDERSTAND THAT LUNADOGAI IS AN AI-DRIVEN TRAINING PLATFORM AND DOES NOT REPLACE THE NEED FOR RESPONSIBLE HANDLING, DIRECT SUPERVISION, OR THE ADVICE OF A QUALIFIED PROFESSIONAL OR VETERINARIAN WHEN WARRANTED.

17. PAYMENTS, CHARGES, AND FINANCIAL RESPONSIBILITIES YOU ACKNOWLEDGE AND AGREE THAT

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE UNLESS EXPRESSLY STATED OTHERWISE IN THESE TERMS OR REQUIRED BY APPLICABLE LAW.
YOU ARE SOLELY RESPONSIBLE FOR ENSURING YOUR PAYMENT INFORMATION IS ACCURATE AND UP TO DATE.
ANY ATTEMPT TO REVERSE, DISPUTE, OR INITIATE A CHARGEBACK WITHOUT PROPER CAUSE MAY RESULT IN SUSPENSION OR TERMINATION OF YOUR ACCESS TO THE SERVICE AND ADDITIONAL LEGAL ACTION.
LUNADOGAI RESERVES THE RIGHT TO RECOVER ANY OUTSTANDING AMOUNTS OWED BY YOU THROUGH LEGAL MEANS, INCLUDING BUT NOT LIMITED TO THIRD-PARTY COLLECTION SERVICES OR CIVIL LITIGATION.

BY USING THE SERVICE, YOU AFFIRM THAT YOU ARE AUTHORIZED TO USE THE PAYMENT METHOD PROVIDED AND ACCEPT FULL RESPONSIBILITY FOR ALL CHARGES INCURRED THROUGH YOUR ACCOUNT.

18. BINDING ARBITRATION AND CLASS ACTION WAIVER PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

18.1. AGREEMENT TO ARBITRATE.

You and LunaDogAI LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Service (collectively, “Disputes”) will be settled by binding individual arbitration, except that each party retains the right to (a) bring an individual action in small claims court and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

You acknowledge and agree that you and LunaDogAI LLC are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and LunaDogAI LLC otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding.

If this specific paragraph is held unenforceable, then the entirety of this “Binding Arbitration and Class Action Waiver” section will be null and void.

18.2. ARBITRATION RULES. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Binding Arbitration and Class Action Waiver” section. The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879.

The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

18.3. ARBITRATION PROCESS. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitration will be conducted by a single arbitrator. Unless you and LunaDogAI LLC otherwise agree, the arbitration will be conducted in Dorchester County, South Carolina.

18.4. ARBITRATOR’S DECISION. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

If you prevail in arbitration, you will be entitled to an award of attorney’s fees and expenses, to the extent provided under applicable law.

18.5. FEES. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules.

18.6. CHANGES TO ARBITRATION CLAUSE.

Notwithstanding the provisions of Section 3 (“Changes to These Terms”), if LunaDogAI LLC changes this “Binding Arbitration and Class Action Waiver” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email to woof@lunadogai.com) within 30 days of the date such change became effective, as indicated in the “Effective Date” above or in the date of LunaDogAI LLC’s email to you notifying you of such change.

By rejecting any new change, you are agreeing that you will arbitrate any Dispute between you and LunaDogAI LLC in accordance with the provisions of this “Binding Arbitration and Class Action Waiver” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

19. GOVERNING LAW AND JURISDICTION These Terms and your use of the Service will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.

For any claims or disputes not subject to arbitration, you and LunaDogAI LLC agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Dorchester County, South Carolina.

20. GENERAL TERMS 20.1. Entire Agreement. These Terms, together with any applicable LunaDogAI LLC Privacy Policy, and any other agreements expressly incorporated by reference, constitute the entire and exclusive understanding and agreement between you and LunaDogAI LLC regarding the Service, and these Terms supersede and replace any and all prior oral or written understandings or agreements between you and LunaDogAI LLC regarding the Service.

20.2. Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of LunaDogAI LLC. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

20.3. Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect.

20.4. Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without LunaDogAI LLC’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. LunaDogAI LLC may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

20.5. Contact Information. If you have any questions about these Terms or the Service, please contact LunaDogAI LLC at woof@lunadogai.com.

20.6. Headings. The headings and captions in these Terms are for convenience of reference only and shall not affect its interpretation.

20.7. Reporting Concerns. We encourage you to report any concerns regarding the Service, including violations of these Terms or inappropriate User-Generated Content, to us at woof@lunadogai.com.

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